This Terms and Conditions Agreement (“Agreement”) governs your access to and use of the services (“Services”) provided by IntraHub Technologies Ltd. (“we,” “us,” or “our”), including but not limited to the content, technology, and resources available on our website, www.intrahub.africa, and any associated platforms or applications. This Agreement constitutes a legally binding contract between IntraHub Technologies Ltd. and you, whether you are an individual, organization, or entity (“Client,” “Subscriber,” or “you”).

By accessing, registering for, or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree to these terms, you must immediately cease using our Services. Your continued use of the Services following the posting of any changes to this Agreement constitutes your acceptance of such changes.

We reserve the right to modify, update, or amend this Agreement at any time without prior notice. It is your responsibility to review these terms periodically to stay informed about updates. Your continued use of our Services after any modifications signifies your acceptance of the revised Agreement.

1. About Our Services

IntraHub Technologies Ltd. is a leading provider of innovative, technology-driven solutions for pharmacovigilance and regulatory affairs in Nigeria and across Africa. Our mission is to bridge the gap between healthcare professionals, pharmaceutical companies, and regulatory bodies by delivering expert-led consulting, cutting-edge technology, and specialized training programs.

Our Services are designed to ensure compliance with local and international standards while promoting safer patient outcomes. We offer a comprehensive suite of services, including but not limited to:

• Pharmacovigilance Services:
  
  
• • Adverse Drug Reaction (ADR) reporting and case management.
  • Risk assessment and mitigation strategies.
  • Signal detection and management.
• Regulatory Affairs:
  
  
• • Assistance with product registration and market authorization.
  • Compliance with Nigerian regulations (e.g., NAFDAC) and international standards (e.g., ICH, WHO).
  • Regulatory submissions and dossier preparation.
• Pharmacovigilance Database:
  
  
• • A secure, cloud-based platform for automated ADR reporting.
  • Enhanced accuracy and efficiency in regulatory reporting.
• Training Programs:
  
  
• • Customized pharmacovigilance training and certification for healthcare professionals and industry stakeholders.
  • Workshops and seminars on regulatory compliance and best practices.

Our Services are tailored to provide clients with the tools, expertise, and support necessary to navigate the complex regulatory environment and maintain the highest standards of drug safety and compliance.

2. User Responsibilities

By using our Services, you agree to the following responsibilities:

1. Accurate Information: Provide accurate, current, and complete information when registering for or using our Services.
2. Compliance: Ensure your use of our Services complies with all applicable Nigerian regulations (including NAFDAC guidelines) and international pharmacovigilance standards.
3. Confidentiality: Maintain the confidentiality of proprietary information, including login credentials, and refrain from unauthorized sharing or distribution of materials.
4. Lawful Use: Use the Services lawfully and refrain from engaging in any activity that may disrupt, harm, or compromise the integrity of our platform, personnel, or clients.
5. Account Security: Safeguard your login credentials and take full responsibility for any activity conducted under your account.

We reserve the right to suspend or terminate access to our Services if we detect misuse, non-compliance, or unauthorized activities.

3. Payment Terms

Clients engaging with IntraHub Technologies Ltd. agree to the following payment terms:

1. Service Fees: All fees are quoted in Naira (₦) unless otherwise specified. International transactions may be processed in USD or EUR.
2. Payment Methods: We accept payments via bank transfers, electronic payment gateways, and other approved methods.
3. Billing Cycle: Payments must be made in accordance with the agreed-upon service contract. Invoices are issued electronically, and payment is due within the specified timeframe.
4. Refund Policy: Payments are non-refundable unless otherwise specified in a written agreement or in the event of service failure attributable to IntraHub Technologies Ltd.

Failure to make timely payments may result in suspension or termination of services. We reserve the right to pursue legal action to recover unpaid fees.

4. Intellectual Property Rights

All intellectual property, including but not limited to content, software, technology, trademarks, and logos, belongs to IntraHub Technologies Ltd. or is used under license.

1. Client Restrictions: Clients may not reproduce, distribute, or exploit any content or intellectual property without our express written permission.
2. Client Data Ownership: You retain ownership of data you provide to us during the engagement, but you grant IntraHub Technologies Ltd. a license to use such data for service delivery and performance analytics.

Unauthorized use of our intellectual property may result in legal action.

5. Data Privacy and Confidentiality

We are committed to protecting your personal and business information in compliance with the Nigeria Data Protection Regulation (NDPR) and applicable data protection laws.

1. Confidential Data Handling: All client information is treated as confidential and shared only with authorized personnel.
2. Secure Data Storage: We implement advanced security measures to protect sensitive data against unauthorized access.
3. Non-Disclosure: We will not disclose client data to third parties without prior written consent, except when required by law.

By using our Services, you acknowledge and consent to the collection and processing of your data as outlined in our Privacy Policy.

6. Service Limitations

While we strive to deliver reliable and uninterrupted services, we do not guarantee uninterrupted or error-free operation. We are not liable for disruptions caused by:

1. System maintenance or technical issues beyond our control.
2. Third-party service failures affecting our operations.
3. Force majeure events, including natural disasters, political instability, or regulatory changes.

7. Prohibited Conduct

Clients must refrain from engaging in activities that violate our policies or applicable laws. Prohibited conduct includes:

1. Unauthorized Access: Hacking, tampering, or unauthorized use of our systems.
2. Spam: Sending unsolicited promotional messages through our platform.
3. Infringement: Violating intellectual property rights or using our platform for unlawful purposes.
4. Data Misuse: Sharing confidential information without authorization.

Violations may result in immediate suspension or termination of access to our Services.

8. Limitation of Liability

IntraHub Technologies Ltd. is not liable for:

1. Indirect or consequential damages resulting from the use of our services.
2. Loss of data due to external factors or client negligence.
3. Any legal actions arising from client misuse of our platform.

Our total liability under any contract will not exceed the fees paid for the services rendered.

9. Third-Party Links and Services

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, security, or privacy practices of external sites. Accessing third-party links is at your own risk.

10. Termination of Services

We reserve the right to terminate or suspend services under the following conditions:

1. Non-payment of service fees.
2. Breach of these Terms and Conditions.
3. Illegal or unauthorized use of our platform.

Upon termination, clients must settle any outstanding payments, and access to our systems will be revoked.

11. Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from this Agreement will be resolved through arbitration or legal proceedings in Nigerian courts.

12. Contact Information

For questions, concerns, or requests, please contact us at:

IntraHub Technologies Ltd.

📧 Email: info@intrahub.africa

📞 Phone: +234 802 335 8087

🌐 Website: www.intrahub.africa

By using our services, you agree to the terms outlined in this Agreement.

End of Agreement